Refund & cancellation policy

Last updated: August 2026

1. What this covers

This policy applies to platform subscriptions (Student Pass, Student Pro, Tutor Basic, and tutor add-ons) and individual past paper purchases billed through My Tutoring Hub via Safepay. No commission on lesson fees — pay your tutor directly. Lesson fees arranged with tutors are not processed by us and are not covered here.

2. Digital delivery

Subscription features (messaging access, past paper downloads, tutor visibility tools) and paid past paper downloads are delivered immediately after successful payment. You receive an on-screen receipt and a confirmation email from admin@mytutoringhub.com.

3. Subscriptions & renewal

Monthly and annual plans renew automatically for the period you purchased unless cancelled before the next billing date. Complimentary or promotional plans (for example Tutor Basic during a launch window) end on the stated date; paid add-ons are never included unless purchased separately.

4. Cancellation

To stop future renewals, email admin@mytutoringhub.com from your account address with your name and plan. We will confirm when recurring billing has been stopped. Access continues until the end of the current paid period unless otherwise agreed.

5. Refund requests

Contact admin@mytutoringhub.com within 7 days of purchase if:

You were charged incorrectly or twice for the same plan
Platform access did not activate after a successful Safepay payment
A purchased past paper download is unavailable due to a platform error

Include your receipt or Safepay tracker ID. We review each request manually. Refunds, when approved, are returned through the original payment method where Safepay allows.

6. What we generally do not refund

Lesson fees paid directly to a tutor
Subscriptions where substantial platform use occurred after purchase
Add-on visibility windows (Highlight, Profile Boost) after the boost period has started