Contact

Email support

admin@mytutoringhub.com

Use this address for verification problems, Safepay receipts, refund or cancellation requests, safety reports, privacy requests, and account access. Mail from us also comes from this address — check junk and promotions.

Please include

• The email address on your My Tutoring Hub account
• Whether you are a student or a tutor
• What you were trying to do, and what happened instead
• Safepay tracker ID or receipt details for billing questions
• Links or screenshots for reports (tutor profile, message, or request)

Self-serve first

Many answers are already documented. These pages are the quickest path for most questions.

• Help & FAQ — accounts, messaging, Teaching Profiles, plans, past papers, verification, and safety
• AI Support — signed-in chat for plans, billing basics, and how the platform works
• Plans & pricing — Student Pass, Student Pro, Tutor Pro, and add-ons
• Free vs paid — what is included without upgrading
• Refund & cancellation policy — platform purchases billed through Safepay
• Settings — update your name and password; resend email verification from Dashboard when needed
• Report a listing from a tutor profile or student request (signed-in users)

What we can help with

• Account access, email verification, and suspended accounts
• Student Pass, Student Pro, Tutor Pro, Listing Boost, and Priority Verification Review
• Payment confirmation, receipts, and refund eligibility for platform products
• Identity verification queue questions (the badge is earned, never purchased)
• Safety or conduct reports about tutors, students, or public listings

Lesson fees, schedules, and teaching quality are arranged directly between students and tutors. We do not process lesson payments and cannot mediate private lesson disputes as a payment provider.