Help & FAQ

My Tutoring Hub is a marketplace that connects students and parents with independent private tutors worldwide. You can search tutors, message them on the platform, browse exam past papers, and use study tools. We are not a tuition centre — lesson schedules and lesson fees are arranged directly between you and the tutor.

Create a free student account, search Find tutors by subject, location, or level, open a Teaching Profile you like, and send a message. Free accounts include 3 new tutor contacts per month. Student Pass unlocks unlimited messaging. Arrange schedule and lesson payment directly with the tutor.

Create a free tutor account, complete your profile, and publish 1 Teaching Profile to appear in search. Go live with a photo, about you, location, qualifications, and one Teaching Profile (subject, rate, and online or in person). Students can’t message you until you’re live in search. Complete your profile — including one Teaching Profile — to appear in search and receive student messages for free. Free tutors get 1 active Teaching Profile, enquiries, and 100% of lesson fees. Tutor Pro unlocks up to 10 active Teaching Profiles plus growth tools.

No. Lesson fees stay between the student and the tutor. My Tutoring Hub only charges for platform subscriptions and optional visibility tools — never a cut of lessons.

Any working mailbox — Gmail, Hotmail, Outlook, Yahoo, and others. Optional Google sign-in is a shortcut for Google accounts.

Verification links, sign-in notices, and receipts come from admin@mytutoringhub.com. Check inbox, junk, spam, and promotions folders.

You can use your dashboard immediately. Students need a verified email to start conversations and post Tutor Requests. Tutors need a verified email to start new conversations, but can still reply to inbound student messages before verifying. Resend the link from Pricing, Dashboard, or Settings.

Wait a few minutes, check junk and promotions, then use Resend verification from Dashboard, Pricing, or Settings. Make sure you signed up with the correct address. If it still does not arrive, email admin@mytutoringhub.com from that same address.

Yes. Open Settings to update your display name and password. For email changes or account access problems, contact admin@mytutoringhub.com from the address on your account.

Suspended accounts cannot use messaging or public listing features. Email admin@mytutoringhub.com from the address on the account with a short explanation. We review each case manually.

Use Find tutors to search by subject, city or country, level, and keywords (for example Biology or Biology/Life Sciences). Open a Teaching Profile to read about the tutor, rates, and teaching options, then send a message.

Browse Find tutors, open a Teaching Profile, and send a message. Free accounts include 3 new tutor contacts per month. Student Pass unlocks unlimited messaging. Replies inside conversations you already started do not use a new contact.

Starting a brand-new message thread with a tutor you have not contacted before this month. Continuing an existing conversation does not count toward the free monthly limit.

Post a Tutor Request — matching tutors can reply. Student Pass is required to post requests. Matching tutors can reply so you hear from people who fit your brief.

Students who have messaged a tutor can leave a review after the conversation is at least 12 hours old. Reviews are moderated before they appear publicly. Reviews reflect messaging experiences on the platform — lesson payments happen directly between student and tutor, so My Tutoring Hub does not verify that a paid lesson took place.

You and the tutor agree together. Rates on Teaching Profiles are a guide. Lesson fees are never billed through Safepay and are never processed through Safepay.

Go live with a photo, about you, location, qualifications, and one Teaching Profile (subject, rate, and online or in person). Students can’t message you until you’re live in search.

Each subject you teach (for example Mathematics or Biology) is one Teaching Profile, with boards, levels, qualifications, and syllabus details as capabilities. Students see a search card for that subject. Your photo, Identity Verified badge, and reviews stay shared on your master tutor profile.

Complete tutor profiles appear in search with 1 active Teaching Profile permanently. Tutor Pro includes up to 10 active Teaching Profiles, relevance-first ranking, and unlimited student contacts when you message first. Free listing includes 1 active Teaching Profile permanently. Listing Boost and Priority Verification Review are separate paid add-ons.

Yes, within a monthly limit. Free listed tutors get 3 student contacts per month when messaging first. Tutor Pro unlocks unlimited student contacts when you message first. Replying to inbound student messages does not use that limit.

Listing Boost is an optional paid visibility add-on for a Teaching Profile (30-day or 365-day options). It does not add more Teaching Profile capacity. Boost stays subordinate to subject relevance in search. Buy it from each Teaching Profile on your dashboard.

Yes. My Tutoring Hub never takes a commission on lessons. Platform subscriptions and add-ons fund messaging, search tools, and visibility — not a cut of your teaching income.

Students and tutors need a verified email to start new conversations. Tutors can reply to inbound student messages even before email verification.

Common reasons: email not verified, free monthly contact limit reached, the tutor is not live in search, or the account is suspended. Check Dashboard and Settings, then upgrade to Student Pass for unlimited messaging if you have used your free contacts. Free accounts include 3 new tutor contacts per month. Student Pass unlocks unlimited messaging.

Messages stay in your account conversations on My Tutoring Hub. Use Report on a profile or conversation if someone behaves inappropriately, or email admin@mytutoringhub.com. Never share passwords or payment card details in chat.

Search and join are free. Free accounts include 3 new tutor contacts per month. Student Pass unlocks unlimited messaging. Complete your profile — including one Teaching Profile — to appear in search and receive student messages for free. Free tutors get 1 active Teaching Profile, enquiries, and 100% of lesson fees. Tutor Pro unlocks up to 10 active Teaching Profiles plus growth tools. We never take a lesson commission. See Free vs paid for full comparison tables.

Student Pass unlocks unlimited tutor messaging, Tutor Requests, and 10 past paper downloads per month. Student Pro includes everything in Pass plus unlimited eligible past paper downloads and the AI study assistant.

No. Lesson fees stay between you and the tutor. My Tutoring Hub only charges platform subscriptions and visibility upgrades.

Platform plans are billed for the period you purchase through Safepay. Access remains active for the purchased period. Automatic renewal only applies if recurring billing is explicitly offered and authorized at checkout. Lesson payments are never processed through Safepay.

Access remains active for the purchased period. Automatic renewal only applies if recurring billing is explicitly offered and authorized at checkout. To stop future renewals when recurring billing is on, email admin@mytutoringhub.com from your account address before the next billing date.

After a successful Safepay payment you see an on-screen receipt and receive a confirmation email from admin@mytutoringhub.com. Keep the Safepay tracker ID if you need billing help later.

Open Plans & pricing for Student Pass, Student Pro, or Tutor Pro. Tutors buy Listing Boost and Priority Verification Review from the tutor dashboard on each Teaching Profile. All platform products are billed securely through Safepay.

Browse by board and subject for free. Student Pass includes 10 past paper downloads per month. Student Pro includes unlimited eligible downloads. Anyone can browse the library; individual papers can also be purchased separately when offered.

Student Pro unlocks an AI study coach for students. Tutors and admins can use the study assistant free after email verification. Progress log and exam countdown are free browser tools (stored on your device). For human help, use Find tutors.

You can browse the library free. Downloads need Student Pass, Student Pro, or an individual paper purchase when offered. Guest visitors are prompted to sign in for included downloads.

Identity Verified means a successful identity review — not a qualification, degree, quality, or background check. The badge is earned, not purchased; Priority Verification Review only jumps the queue. Tutors upload a government photo ID. Admins review privately and then approve the badge.

No. The badge is earned after a successful identity review. Priority Verification Review only prioritises the queue — it never auto-awards verification.

Reviews are handled manually. Standard queue times vary with volume. Priority Verification Review moves your submission earlier in the queue but still requires admin approval.

Use Report on a tutor profile or student request while signed in, or email admin@mytutoringhub.com with links, screenshots, and the email on your account.

Log in and open Support for AI help with plans, verification, messaging, Teaching Profiles, past papers, and payments. For billing disputes, safety reports, or account recovery, email admin@mytutoringhub.com.

Do not share passwords, one-time codes, full payment card numbers, or government ID images in chat. Lesson fees are arranged privately with the tutor — use payment methods you trust.

Platform subscriptions and past-paper purchases billed through Safepay are covered by our Refund & cancellation policy. Contact admin@mytutoringhub.com within 7 days for incorrect charges, failed activation after payment, or undeliverable paid downloads. Lesson fees paid to tutors are out of scope. See /refund for full details.

Terms of Service are on /terms. Privacy Policy is on /privacy. Contact is on /contact. For the fastest help, include the email on your account in every message.